Tel: 03333 204 999

Email: lifeline@progressgroup.org.uk

Our customers rate us 5 stars!

Our customers rate us 5 stars!

Who are Progress Lifeline?

Progress Lifeline is an award-winning personal alarm and technology enabled care service provider who has made a positive difference to the lives of over 65,000 customers for over 30 years.


We work with the NHS, ambulance and emergency services as well as local councils to help people live independently for as long as possible.

Our key services include:


  • 24/7 monitoring services - All of our products connect to our Lifeline Alarm Response Centre 24/7, 365 days a year


  • Personal alarm services - We have a range of personal alarms and fall detectors that can support people to live independently at home for as long as possible


  • Emergency Home Response - We can help injured fallers back to their feet using specialist lifting equipment, no need to wait for an ambulance.


  • Home safety sensors and equipment - Advanced technology enabled care devices including but not limited to; smoke detectors, flood detectors, doorway home sensors, KeySafe and medical alerts

View Our Range of Lifeline Products

Providing Excellence

We are proud to have been recognised by the industry for providing excellence to our customers and colleagues

ITEC Awards 2022

Winner of the Partnership in TEC Award at the ITEC Awards 2022

Markel Care Awards

Finalist for the Markel 3rd Sector Care awards in 2022

Red Rose Awards

Finalist in theHealth and Wellbeing Award category at the Red Rose Awards 2022

We are consistently rated 5 out of 5 by customers for our services - read more here.


We work to the high standards and targets set by the TEC Services Association (TSA), with whom we have been an accredited member since 2006. We are very proud to be a TEC Quality - Quality Standards Framework (QSF) certified organisation, demonstrating the safety, innovation and quality of our services.


Progress Lifeline is part of Progress Housing Group, a government regulated and not-for-profit social housing provider with an industry reputation for excellence.

Making a Real Difference

Our products and services help transform peoples lives and allows for independent living

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