The lifeline personal alarm and remote home monitoring service works via a lifeline base unit, which connects to both a power socket and telephone socket, and a personal pendant alarm button, which is a red alarm button you can wear round the neck as a pendant or on a wristband.

The personal alarm button should be worn all day at home, including in the bathroom (it’s waterproof) and out in the garden (the red button alarm works up to 300m away from the lifeline base unit).

If you feel unwell, have an accident, fall, or need reassurance at home, you press the personal alarm button which connects you to the Progress Lifeline alarm response centre within seconds.

The operator will speak to you via the microphone and speakers on the lifeline base unit to establish what kind of help you need before contacting your named emergency contacts and will also call the emergency services if required.

The operator will keep checking on you via the lifeline system to provide reassurance to you until help arrives at your property. The built-in microphone and speakers are highly sensitive and will pick up your voice even when you're in another room to the base unit.

If you are unable to speak, the operators at the alarm response centre will still send help to your property.

The lifeline personal alarm service can offer reassurance, safety and greater independence to people of anyone over the age of 18.

Some of our customers include those who are:

• Elderly or older

• Living alone

• At risk of falling or worried about falling at home

• Vulnerable with or without learning or physical disabilities 

• Returning home after a hospital stay

• Experiencing domestic abuse, harassment or worried about bogus callers 

The lifeline personal alarm service starts from £22.78 per month (with a £40 set up fee).

This package includes:

• A Lifeline unit and choice of waterproof pendant or wrist button alarm

• Immediate 24/7 support from our professional and friendly team, 365 days a year

• Works inside your home and garden up to 300 metres.

Optional upgrades

For an additional cost, you can enhance your lifeline personal alarm package with:

• Emergency Home Response: You can add our emergency response and lifting service for an extra £15.48 per month

• Fall detectors: Opt for an automatic fall detector that immediately connects you to help with no need to press a button from just £24.78 per month

• Go anywhere options: We have products that work inside and outside of the home from just £23.99 - for example when you are out shopping or walking

Are you eligible for help with the cost?

VAT relief - the service may be available at a reduced cost for those people in receipt of certain benefits and the majority of our customers do not pay VAT on the service. Please contact us for further information.

Our promise

We understand that every customer has unique needs. We will always:

• Tailor packages to suit each individual’s needs

• Offer regular assessments to ensure you are happy with the products

• Keep you informed about our services and our performance results

• Be completely transparent about pricing and never recommend services that are not required.

Progress Lifeline is an award winning personal alarm and telecare services provider, who have been making a positive difference to the lives of 60,000 customers for more than 30 years.

We are consistently rated 5/5 by customers for our services. Read our customer reviews here.

We work to the high standards and targets set by the TEC Services Association, with whom we have been an accredited member since 2006.

In 2018, we were also awarded the Quality Standards Framework (QSF) - the most recognised quality standard in the TEC industry.

Progress Lifeline is part of Progress Housing Group, a government regulated and not-for-profit social housing provider with an industry reputation for excellence.

We work to the high standards and targets set by the TEC Services Association, with whom we have been an accredited member since 2006.

In 2018, we were also awarded the Quality Standards Framework (QSF) - the most recognised quality standard in the TEC industry.

Progress Lifeline is part of Progress Housing Group, a government regulated and not-for-profit social housing provider with an industry reputation for excellence.

All our responders and installers are Dementia Friendly and enhanced DBS checked.

Emergency home responders are trained in assistive lifting, basic first aid and injury assessment.