Our Customers Rate Us 5 Stars! ⭐⭐⭐⭐⭐
Our Customers Rate Us 5 Stars! ⭐⭐⭐⭐⭐
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Free next day delivery on orders placed before 2pm!
*We cannot dispatch your order until we receive your customer setup form
You qualify for VAT relief if you have a disability or a long term illness (please note the definition of this below) and you’re buying the product for your own personal or domestic use. You don’t have to buy the goods yourself. If your family member, carer, guardian or spouse buys the goods or services for you, then you won’t be charged VAT.
For VAT purposes, you have a disability or long term illness if you meet any of the following conditions:
You have a physical or mental impairment which has a long term and substantial adverse effect upon your ability to carry out everyday activities.
You have a condition that the medical profession treats as a long term illness, such as diabetes or heart disease.
You are terminally ill.
Non Exempt Conditions:
They are frail and elderly but not disabled as described above.
They are only temporarily disabled or incapacitated, for example with a broken limb.
For more information visit our article here: https://www.progresslifeline.org.uk/news/vat-exemption/
Or Gov UK: https://www.gov.uk/financial-help-disabled/vat-relief
Save valuable time during emergencies - No need for your loved one to reach the phone
24/7 support from our Lifeline team - We can support your loved one
Experience peace of mind - We are available 365 days a year - your loved one is not alone
Fast response times - Our operators will contact your loved one the moment an alert is received
Futureproofed technology - This digital base unit can be moved around your home, just plug in!
Our digital alarm will send an alert to our 24 hour lifeline alarm response centre when the button is pressed on the base unit or pendant
We immediately alert their emergency contacts or call the ambulance, fire or police services if required in an emergency situation (a responder will be dispatched if you have the Emergency Home Response service)
Thedigital alarm does not need a telephone line and can be moved around the home and plugged into the mains. It will work in the garden also with a range of up to 50m.
The button can on the box and pendant can be pressed to raise an alert even if they haven't fallen, potentially life-saving in the event of heart attacks or strokes etc.
Our lifeline alarm response centre will speak directly through the device - no need to reach for a phone
Progress Lifeline support people to live independently at home, knowing help is close at hand 24/7.
See how the Reach IP unit from Progress Lifeline has changed John's life...
"I used to feel guilty about going out, but knowing that John now has the wristband, it gives us empowerment, freedom and independence on both counts."
If you live in any of the following counties, then you may be able to add our dedicated Emergency Home Response Service to your alarm package.
Merseyside
Lancashire
Greater Manchester
West Yorkshire
Gloucestershire
NB. Please check we cover your area by using our post code checker, pleaseclick here.
If you live in any of the following counties, then you may be able to add our dedicated Emergency Home Response Service to your alarm package.
Merseyside
Lancashire
Greater Manchester
West Yorkshire
Gloucestershire
NB. Please check we cover your area by using our post code checker, please click here.
By adding our Emergency Home Response service to our alarm package for an additional £14.99 per month, your loved one can be lifted safely and with dignity.
No need to wait for an ambulance if there are no injuries but they need help getting up
If your loved one has fallen but is uninjured, ourresponders use a specialist lifting chair to get them back on their feet
Upon receiving an alert, we will dispatch a responder to your loved one, with anaverage response time of 26 minutes
Ideal for those who are at risk of falls and who may struggle to get back up
Our Emergency Home Response isonly available in selected areas. You can check if we cover your area by using our post code checker, pleaseclick here.
By adding our Emergency Home Response service to our alarm package for an additional £14.99 per month, your loved one can be lifted safely and with dignity.
No need to wait for an ambulance if there are no injuries but they need help getting up
If your loved one has fallen but is uninjured, our responders use a specialist lifting chair to get them back on their feet
Upon receiving an alert, we will dispatch a responder to your loved one, with an average response time of 26 minutes
Ideal for those who are at risk of falls and who may struggle to get back up
Our Emergency Home Response is only available in selected areas. You can check if we cover your area by using our post code checker, please click here.
WORKING IN PARTNERSHIP WITH:
Our customers rate us 5 stars!
Our customers rate us 5 stars!
A lifeline personal alarm is an emergency alert button that can be worn either as a pendant round the neck or on your wrist.
Personal alarms may also be called personal alert buttons, personal pendant alarms or lifeline alarms.
A personal alarm helps maintain your independence and can keep you living safely in your own home for longer.
The alarm is connected using wireless technology to our friendly team in the Progress Lifeline monitoring centre, 24 hours a day, 365 days a year.
The lifeline personal alarm and remote home monitoring service works via a lifeline base unit, which connects to both a power socket and telephone socket, and a personal pendant alarm button, which is a red alarm button you can wear round the neck as a pendant or on a wristband.
The personal alarm button should be worn all day at home, including in the bathroom (it’s waterproof) and out in the garden (the red button alarm works up to 50m away from the lifeline base unit).
If you feel unwell, have an accident, fall, or need reassurance at home, you press the personal alarm button which connects you to the Progress Lifeline alarm response centre within seconds.
The operator will speak to you via the microphone and speakers on the lifeline base unit to establish what kind of help you need before contacting your named emergency contacts and will also call the emergency services if required.
The operator will keep checking on you via the lifeline system to provide reassurance to you until help arrives at your property. The built-in microphone and speakers are highly sensitive and will pick up your voice even when you're in another room to the base unit.
If you are unable to speak, the operators at the alarm response centre will still send help to your property.
The lifeline personal alarm service can offer reassurance, safety and greater independence to people of anyone over the age of 18.
Some of our customers include those who are:
Elderly or older
Living alone
At risk of falling or worried about falling at home
Vulnerable with or without learning or physical disabilities
Returning home after a hospital stay
Experiencing domestic abuse, harassment or worried about bogus callers
The lifeline personal alarm service starts from £21.99 per month (with a £38 set up fee).
This package includes:
A Lifeline unit and choice of waterproof pendant or wrist button alarm
Immediate 24/7 support from our professional and friendly team, 365 days a year
Works inside your home and garden up to 50 metres.
Optional upgrades
For an additional cost, you can enhance your lifeline personal alarm package with:
Emergency Home Response: You can add our emergency response and lifting service for an extra £14.99 per month
Fall detectors: Opt for an automatic fall detector that immediately connects you to help with no need to press a button from just £23.99 per month
Go anywhere options: We have products that work inside and outside of the home from just £23.99 - for example when you are out shopping or walking
Are you eligible for help with the cost?
VAT relief - the service may be available at a reduced cost for those people in receipt of certain benefits and the majority of our customers do not pay VAT on the service. Please contact us for further information.
Our promise
We understand that every customer has unique needs. We will always:
Tailor packages to suit each individual’s needs
Offer regular assessments to ensure you are happy with the products
Keep you informed about our services and our performance results
Be completely transparent about pricing and never recommend services that are not required.
Progress Lifeline is an award winning personal alarm and telecare services provider, who have been making a positive difference to the lives of 60,000 customers for more than 30 years.
We are consistently rated 5/5 by customers for our services. Read our customer reviews here.
We work to the high standards and targets set by the TEC Services Association, with whom we have been an accredited member since 2006.
In 2018, we were also awarded the Quality Standards Framework (QSF) - the most recognised quality standard in the TEC industry.
Progress Lifeline is part of Progress Housing Group, a government regulated and not-for-profit social housing provider with an industry reputation for excellence.
We work to the high standards and targets set by the TEC Services Association, with whom we have been an accredited member since 2006.
In 2018, we were also awarded the Quality Standards Framework (QSF) - the most recognised quality standard in the TEC industry.
Progress Lifeline is part of Progress Housing Group, a government regulated and not-for-profit social housing provider with an industry reputation for excellence.
All our responders and installers are Dementia Friendly and enhanced DBS checked.
Emergency home responders are trained in assistive lifting, basic first aid and injury assessment.