If you are worried about falling, are at risk of falling due to having limited mobility or after a diagnosis of a health condition or disability, or have started falling unexpectedly or more often at home, Progress Lifeline’s falls package can provide peace of mind and assistance to you when, or if, you fall.

The falls detector alarm package includes the Lifeline base unit, a falls detector alarm worn as a watch, and 24/7, 365 days a year alarm centre response monitoring.

You can also choose to include the emergency home response with assistive lifting service as part of your falls alarms package from Progress Lifeline for an additional £14.99 per month. Please check to ensure that we provide EHR in your area first by using our post code checker.

The Falls detector automatically* detects your fall and without the need to press the button, and sends an alert to the Progress Lifeline alarm response centre. An operator will receive the alert, speak with you via the Lifeline equipment and arrange for help. You can also manually press the pendant/watch to contact the alarm response centre if you fall or need help.

In comparison the digital alarm unit lifeline package does not automatically sense that you have fallen. You are required to press the button to contact the alarm response centre for help after a fall.

*Please note that not all falls may be detected by the equipment, such as when a fall is broken by a chair or similar. Where possible, after a fall, you should always additionally press the help button. More information about falls detection is available from the Progress Lifeline customer service team on 03333 204 999.

The falls telecare equipment from Progress Lifeline does not prevent you falling. It does however, immediately alert us if you have fallen, so that we can get help to you as quickly as possible after you fall, and prevent potential further injury to you caused by long waits for help.

Depending on whether or not you have been injured by your fall, our alarm response centre may send your family and friend emergency contacts or an ambulance to your property to assist you. If you have chosen to include the emergency home response with assistive lifting service as part of your falls alarm package from Progress Lifeline, we will send out a responder.  

Additionally, we offer a referral to the NHS falls referral service, who may arrange for adaptations and equipment in your home which can help prevent future falls.

The automatic falls detector alarm removes the need for you to move to get to your phone to ring for help after you fall, potentially causing further injury. The falls detector alarm provides peace of mind to you and your family that help will be sent immediately should you fall.

Yes, the falls detector alarm, provided as part of the falls alarm package, will detect falls up to 50m (164 feet) from the Lifeline base unit (normally connected to your telephone socket) in your home.

For most average-sized properties, this means that the equipment will work in any room of your house, on your drive and in your garden.

Our Progress Lifeline falls alarm package cost just £23.99 per month (with a £38 set up fee).

Optional upgrades

For an additional cost, you can enhance your lifeline personal alarm package with:

• Emergency Home Response: You can add our emergency response and lifting service for an extra £14.99 per month

• Go anywhere options: We have GPS alarm products that work inside and outside of the home from just £23.99 - for example when you are out shopping or walking

Are you eligible for help with the cost?

VAT relief - the service may be available at a reduced cost for those people in receipt of certain benefits and the majority of our customers do not pay VAT on the service. Please contact us for further information.

Our promise

We understand that every customer has unique needs. We will always:

• Tailor packages to suit each individual’s needs

• Offer regular assessments to ensure you are happy with the products

• Keep you informed about our services and our performance results

• Be completely transparent about pricing and never recommend services that are not required.

Progress Lifeline is an award winning personal alarm and telecare services provider, who have been making a positive difference to the lives of 65,000 customers for more than 30 years.

We are consistently rated 5/5 by customers for our services. Read our customer reviews here.

We work to the high standards and targets set by the TEC Services Association, with whom we have been an accredited member since 2006.

In 2018, we were also awarded the Quality Standards Framework (QSF) - the most recognised quality standard in the TEC industry.

Progress Lifeline is part of Progress Housing Group, a government regulated and not-for-profit social housing provider with an industry reputation for excellence.

We work to the high standards and targets set by the TEC Services Association, with whom we have been an accredited member since 2006.

In 2018, we were also awarded the Quality Standards Framework (QSF) - the most recognised quality standard in the TEC industry.

Progress Lifeline is part of Progress Housing Group, a government regulated and not-for-profit social housing provider with an industry reputation for excellence.

All our responders and installers are Dementia Friendly and enhanced DBS checked.

Emergency home responders are trained in assistive lifting, basic first aid and injury assessment.